Legal

Website Privacy Policy

Effective date: August 18, 2026

This Website Privacy Policy explains how Hold My Hand Home Care LLC (“we,” “us,” or “our”) handles personal information collected through this website and when you contact us. It is written for website visitors and is not a substitute for a separate Notice of Privacy Practices that may apply to health information.

1. Information we may collect

We may collect information you choose to provide when you call, email, or otherwise contact us, such as your name, phone number, email address, relationship to a potential client, and the contents of your message.

The Request Care form displayed on this website is currently not active and does not send submitted information. If it is activated in the future, this policy must be updated to describe the form provider, information collected, security measures, and retention practices.

2. Please do not send sensitive health information through this website

Please do not include medical records, diagnoses, insurance numbers, Social Security numbers, financial-account details, or other highly sensitive information in an email or website message unless we have provided you with an approved secure method. To discuss care needs, call us at 215-960-1241.

3. How we use information

We may use information you provide to respond to inquiries, discuss potential services, communicate with you, maintain appropriate business records, protect the security of our website, and meet legal or regulatory obligations.

4. When information may be shared

We do not share personal information except as reasonably necessary to respond to you, operate our business, comply with law or legal process, protect rights or safety, or with service providers working on our behalf under appropriate confidentiality and security obligations. We will not use information for purposes materially different from those described here without an appropriate notice or permission where required.

5. Website technology and third-party content

This site may load images or other content from third-party providers. Those providers may receive technical information such as your browser type, device information, IP address, and the page you visited, subject to their own privacy policies. If analytics, advertising, cookies, online forms, scheduling tools, or other third-party services are added, this policy must be revised before those tools go live.

6. Security and retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, email, or electronic system can be guaranteed completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy, applicable recordkeeping requirements, and dispute resolution.

7. Your choices and requests

You may contact us to request access to or correction of the contact information you have provided, to ask questions about this policy, or to request that we stop using your information for a particular non-required communication. We will respond as required by applicable law and may need to verify your identity before acting on a request.

8. Health information and HIPAA

Information collected through this website is handled under this Website Privacy Policy. If Hold My Hand Home Care LLC is subject to the HIPAA Privacy Rule for particular information or services, applicable individuals will receive a separate Notice of Privacy Practices describing permitted uses and disclosures of protected health information and related rights. This website policy does not replace that notice.

9. Children’s privacy

This website is intended for adults seeking information about home care. We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information through this website, please contact us so we can review the request.

10. Changes to this policy

We may update this policy as our website or practices change. The updated version will be posted here with a revised effective date.

11. Contact us

For questions, requests, or concerns about this Website Privacy Policy, contact:

Hold My Hand Home Care LLC
238 N 12th Street
Reading, PA 19604
Phone: 215-960-1241
Email: holdmyhandhomecare@yahoo.com